Need Answers?
Flavor Gang FAQ
Sauces, shipping, storage, codes – all the good stuff in one place. If you’re wondering how to treat your bottles right or where your order’s at, start here.
Questions We Get All The Time
We have shelf-stable sauces that stay fresh for about one year.
Sauces that require refrigeration should be placed in the
fridge upon arrival. Refrigerated sauces stay fresh for about
4 months.
We believe best practice is to store both unopened and opened
bottles in the refrigerator.
Currently, we do not ship outside the U.S.A – but it’s something
we’re working on.
Yes, we ship to U.S.A. military bases.
Please do not freeze any of the products.
Anyone who enjoys delicious and healthy food.
- Flavor Don Sauce is spicy, but when it’s used properly (for example, cooked with your food) the heat decreases. We recommend about ½ – 1 tbsp per serving.
- Take-Out Sauce has some heat but is more balanced with sweetness.
Yes. An automated tracking email will be sent from ShipStation.
For email, password, or address changes, please update your
account details in your online account. For other questions,
email hi@theflavorgang.com.
Thank you for your support! We do our best to pack orders into
as few boxes as possible. If your order is larger than a USPS
Large box, it may ship in multiple packages.
These are food products and unfortunately they cannot be
accepted for exchange or refunds.
Please connect with your local UPS or USPS. We are not able to
support lost packages from USPS, but Priority Mail does have
protection to file a claim. Before placing a claim, please
check your surroundings and mailbox first.
Our packages may be in polybags, mailers, or boxes. Please do
not use box cutters or knives, as you risk damaging the products
inside. Gently tear off tape instead.
If your order hasn’t shipped yet, we’ll do our best to help you
correct or cancel it. Reach out to us as soon as possible.
Please do not stack discount codes – it’s not allowed.
We know, you love them – so do we. We’ll bring back previous
sauces in limited drops and announce them online, so keep
following us. To keep up with demand and maintain quality and
consistency, some items will have limited production runs.
Discount codes cannot be added to an order after it has been
placed.
Though gluten does not enter our facilities, we are not a
licensed gluten-free facility and therefore cannot make that
claim.